Support

Self-service first, a human second.

Answers below, then guides, then a real reply. Everything is flat, nothing hidden behind a click.

Licensing

Where do I find my license key?

Sign in at /account. Every license issued to your email appears there with a copy-to-clipboard key. Paste it into the app to activate.

How many machines can one license run on?

Each license has a seat limit (shown on your account). Activations bind to a machine; deactivate one to free a seat.

Do the apps need to be online?

No. Licenses verify offline. The app checks the signature locally. It only pings dbapps.co occasionally to notice a revocation, and keeps working if the server is unreachable.

Install & compatibility

Which macOS do I need?

dB Take HUD and REM need macOS 13+ on Apple Silicon; dB Batch runs on macOS 13+ and Windows 10/11.

Is there a kernel extension?

No. Everything is sandboxed and user-space. dB Take HUD talks to Pro Tools over PTSL on the loopback interface.

Purchases

How do I pre-order?

Use the Pre-order button on a product page. It opens an email to contact@dbapps.co. We reply within a working day with payment details and issue the license to your address.

Can I get an invoice?

Yes. We issue a VAT invoice (faktura) for every purchase. Include your company details in the pre-order email.

Guides & manuals

dB Take HUD — Reference Guide dB Take HUD
PDF ↓
dB Meters — Reference Guide dB Meters
PDF ↓
dB Batch — Reference Guide dB Batch
PDF ↓

Open a ticket

Prefer a tracked thread? Open a ticket and get a private link, no account needed. We reply within a working day.

Still stuck?

Email contact@dbapps.co. You reach Mateusz, the same person who pulled faders this week. Replies within a working day.